kaya9 Privacy Policy

Introduction and Scope

kaya9 is fully committed to protecting the privacy of users of our website (https://kaya9.cam). This privacy policy explains what information we collect when you use our platform, how that information is used, and the steps we take to keep your information secure.

This policy applies to all services, products, and digital platforms of kaya9. By accessing our website or completing registration, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully in full.

What Information We Collect

The following types of information may be collected in order to provide you with a safe and proper experience on the kaya9 platform:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID number or passport number (when identity verification is required)
• Residential address
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

Important: We do not store your full card number or PIN. Financial transactions are processed through a secure third-party payment gateway.

2.3 Technical Information

• IP address and geographic location
• Browser type, version, and operating system
• Device identifier information
• Login and logout timestamps
• Information collected through cookies and similar tracking technologies

2.4 Usage Information

• Game play history and preferences
• Betting activity and results
• Promotional offer usage history
• Customer support interaction records

Purpose of Information Use

kaya9 uses collected information only for the following legitimate purposes:

3.1 Account Management and Identity Verification

Personal information is used to create, manage, and secure your account, and to complete applicable age and identity verification processes. Only individuals aged 21 or above may register on our platform.

3.2 Financial Transaction Processing

Financial information is required to successfully process deposit and withdrawal transactions via bKash, Nagad, Rocket, or bank transfer. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.

3.3 Customer Support

Information is used to provide 24/7 live chat support in Bengali to help resolve your questions or issues.

3.4 Security and Fraud Prevention

Technical data and transaction history are analyzed to ensure the security of your account, detect suspicious activity, and prevent fraudulent transactions.

3.5 Responsible Gaming

Information is used to monitor user gaming activity, ensure responsible gaming practices, and provide assistance when needed.

3.6 Legal Compliance

Certain information may be retained and disclosed to comply with applicable laws and regulatory requirements.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the kaya9 website to improve your experience and enhance the quality of our services.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They maintain your login session and ensure security. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your language preferences and other personalized settings. They can be disabled through your browser settings.

4.3 Analytics Cookies

These cookies are used to collect anonymous statistics about the use of our platform in order to improve our services. The data collected does not directly identify you.

Information Sharing and Disclosure

kaya9 does not sell your personal information to third parties or transfer it for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted third-party service providers (such as payment processors, technology infrastructure providers, and game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) in order to deliver our services. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law enforcement authority, or other legal requirements. In such cases, we will only provide information that is legally required.

5.3 Fraud Prevention

Information may be shared with regulatory authorities or law enforcement agencies when required to investigate potential fraud or financial crime.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance in such cases.

Information Security Measures

kaya9 follows industry-standard technical and organizational security measures to protect your personal and financial information:

• SSL Encryption: All data transmissions are secured using SSL (Secure Sockets Layer) technology.
• Data Encryption: Sensitive stored information is kept in encrypted form.
• Access Controls: Only authorized personnel can access the necessary information.
• Regular Security Audits: System security is regularly tested and updated.
• Two-Factor Authentication: A two-step verification process is available to protect your account.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active.

Please note, however, that no method of transmitting or storing information over the internet is 100% secure. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

Data Retention Period

kaya9 does not retain your information longer than necessary. Retention periods are determined based on the following factors:

• Account-related information is retained for as long as your account remains active.
• Even after an account is closed or deactivated, certain information may be retained for a specified period in accordance with legal obligations.
• Financial transaction information is retained for a period determined by regulatory requirements.
• Information related to fraud prevention may be retained for a longer period.

After the applicable retention period has ended, your information will be securely deleted or anonymized.

Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of that information. To make this request, email [email protected].

8.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.

8.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information due to legal obligations.

8.4 Opting Out of Marketing Communications

You may opt out of our promotional communications at any time. Even after opting out, important transactional notifications may continue to be sent.

8.5 Account Closure

You may request to close your kaya9 account at any time. Send your request to: [email protected]. Even after account closure, some information may be retained for legal reasons.

Protection of Minors

kaya9 strictly does not permit persons under the age of 21 to use the platform. We do not intentionally collect any information from minors.

If we become aware that a person created an account by falsely declaring their age and is under 21, that account will be closed immediately and all associated information will be deleted. To learn more about the protection of minors, please visit our Responsible Gaming page.

Policy Changes

kaya9 reserves the right to update or change this privacy policy at any time. For any significant changes, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• For important changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We therefore recommend reviewing this page regularly.

Related Policies

Alongside this privacy policy, the following policies are also related to your use of our platform:

• Terms and Conditions — The general terms governing use of the platform.
• Responsible Gaming — Guidelines on safe and responsible gaming.
• FAQ — Answers to common questions.